09 Oct The ROI of Escalator Improvement

Every year, people travel more than 2.8 billion miles on elevators and escalators. That is equal to about 75 percent of the total miles traveled on highways in vehicles. These machines conveniently move people around airports, shopping malls, or other businesses.

Most people may not give much consideration to how escalators operate, but business owners are just the opposite. Regular upkeep is important to ensure customers are traveling in a safe and efficient manner. However, it can be difficult to know if an escalator improvement is necessary or overkill.

This article breaks down the return on investment (ROI) you can expect from escalator improvements. It will give you a better idea of how escalator maintenance and upgrades can benefit your business. Keep reading to learn more.

Increased Customer Satisfaction

A better experience for your customers is central to any business improvement. It makes them more likely to return or recommend your business to others. Escalator improvement plans can contribute to this.

There are lots of upgrades and improvements you can make to escalators. Common ones include new skirt brushes that keep riders from placing their feet against the step-skirt interface. You can also improve lighting for comb fingers

This goes for step demarcation as well. Lighting that allows riders to more easily see where steps begin and end could give them more stable footing. Also, handrails experience wear and tear due to friction, and need attention from time to time.

If parts are wearing out, they need to be replaced. But any upgrade that makes the escalator experience easier and more comfortable for customers. This includes children and elderly, in addition to regular patrons.

Save On Maintenance and Repairs

This does not relate directly to ROI, but you may be able to save money by setting up regular escalator maintenance plans. Besides inspections, these usually include things like cleaning and lubrication.

Some plans also throw in minor adjustments or repairs. These are a great way to catch minor problems before they become major ones, while keeping costs to a minimum.

Protection From Liability Lawsuits

More than 6,000 people are injured on escalators every year. The majority of them have to do with escalator malfunctions. These include loose or missing screws, damaged or missing steps, and improper alignment of the escalator.

When you consider the prospect of an injury and resulting lawsuit from an escalator incident, the ROI for repairs is incalculable. Regular maintenance and improvements will ensure that the escalator is functioning as it should and is safe for customers to use.

Find Escalator Maintenance Services Near You

Now that you understand what kind of ROI you can expect from escalator improvement, you can decide which upgrades are best for your business. A licensed elevator or escalator service company can further advise you on the benefits of escalator service.

PEAK Elevator is a leader in the vertical transportation industry. We offer residential and commercial elevator and escalator maintenance and repairs.

Our focus is on providing affordable solutions and exceeding customer expectations. Reach out to us today to learn more or schedule service.